Posted to MedZilla on 2/4/2020

Touchpoint Solutions

US-PA, Inside Sales Representative - Langhorne, PA tou014932-MZ


Position Summary: 

The Specialty Inside Sales Representative (Specialty ISR) is responsible for engaging health care professionals (HCPs) in telephone conversations to promote assigned client product(s), maximize the product(s) selling potential and meet program and Client objectives. The Specialty ISR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The Specialty ISR utilizes approved tools for product and program promotion and maintains a competent level of product, program and customer activity knowledge. 


Essential Duties/Responsibilities:

        Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.

o   On behalf of Client, promote Client's product(s) via outbound telephone calls by engaging assigned HCP targets in in-depth program discussions to attain individual, territory and company goals for sales, market share, etc.

o   Respond to inbound calls from HCPs to address their questions regarding product(s), if required by the program.

o   Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.

o   Create and implement business plans to achieve territory and business sales goals.

o   Maintain call productivity and metrics that are required by program.

 Effectively and persuasively communicate with customers using effective selling,      listening and negotiation skills, proper terminology and approved messaging.

 Maintain thorough knowledge of Client product(s) and program.

 Verify and complete required data entry in CRM systems, such as details of the          target s responses and any follow-through actions.

 Listen and respond appropriately to customer needs and questions.

 Communicate with the National Sales Director, District Manager, Player Coach, team members and internal stake holders on project s progress, as required.

 Create and maintain a positive impression with client and client s customers.

 Prepare reports for management as needed.

 Fully comply with all laws, regulations, ours and the Client company s Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.

 Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable.

 Complete other projects as assigned by the manager.


Key Working relationships:

 Report to National Sales Director, District Sales Manager or Player Coach

 Work closely with other team members assigned to the program, Client leadership, field colleaques and support teams from various departments.

 Maintain a positive working relationship with customers and client contacts.


Education and Experience:


 BA/BS degree required

 3+ years of demonstrated business to business or pharmaceutical sales experience, particularly in Respiratory therapeutic area.

 Knowledge and expertise in Respiratory therapeutic area and relevant medical conditions, particularly COPD.



 Pharmaceutical sales highly preferred

 Contact Center or Inside Sales experience preferred


Knowledge, Skills and Abilities:

 Excellent verbal, written and interpersonal communication skills.

 Clear, articulate and grammatically sound speech and professional phone manner.

 Strong focus on providing customers with superior support and service.

 Ability to learn, understand and communicate complex information over the telephone.

 Strong rapport building skills and active listening skills.

 Excellent selling, closing, persuasion and presentation skills.

 Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments.

 Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.

  Must be self-motivated and disciplined.

  Good organizational and planning skills, strong attention to detail and accuracy.

 Ability to work independently and as a team member.

 Flexibility and ability to handle multiple tasks simultaneously.

 Must be able to deal with people at all levels inside and outside of the company.

 Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook and CRM systems (e.g. Salesforce)

 Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client s customers within the parameters of the program.


A true partner to global healthcare companies, Amplity Health builds transformational solutions by challenging boundaries and the status quo. Amplity Health has the expertise, infrastructure, and insights to help clients overcome any healthcare commercialization hurdle. With wide-ranging capabilities such as patient identification solutions, multichannel messaging, inside sales and service resourcing, field sales, campaign planning and execution, and more, we have what it takes to maximize commercialization efforts and set strategies up for success.


Partnership.  Amplified.



When you join Amplity Health, you have the opportunity to work with and learn from leaders in the health care industry.  Our commitment to a team-oriented culture and value-based leadership model provides an environment where our employees can work to their full potential.  All opportunities with offer competitive compensation including a comprehensive medical benefits package, 401-k benefits, and the opportunity to grow with us.

A goal of ours is to continuously drive innovation through our people by creating an open, respectful, inclusive and trustworthy work environment.  We encourage and support equal employment opportunities for all associates and applicants for employment without regard to race, color, creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.  Employment decisions are evaluated based on an individual's skills, knowledge, abilities, job performance and other qualifications. We do not condone or tolerate an atmosphere of intimidation or harassment.



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