Posted to MedZilla on 9/22/2019

Takeda Pharmaceuticals

US-MA, Associate Director, HUB & Distributor Svcs SR0036844-MZ


Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Associate Director, Specialty HUB & Distribution Services in our Lexington office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.


This position is responsible for managing Takeda s reimbursement HUB and will guide the strategic design, implementation and operational management of these services across specialty brands. Management responsibilities include, but are not limited to: Co-Pay Support Programs, Reimbursement Hotline, Reimbursement Support Website, Foundation Support, Case Management Support..

This individual will lead the established specialty HUB program with full accountability for program operations, budget management, external partner relationships and case management functions.

The role serves as Takeda s Subject Matter Expert (SME) for reimbursement operations, working cross-functionally with members of Managed Markets, Sales Leadership, Marketing, Contracts and Pricing, Sales Operations, Legal, Compliance, Training, Medical and Scientific Affairs and Regulatory, along with relevant external customers and stakeholders. This position requires demonstrated success in managing relationships and operations in a pharmaceutical healthcare environment.


  • Trouble shoot and resolve ongoing financial issues that may affect programs offered by Shire
  • Attend meetings to represent Shire at industry conferences
  • Travel to sales meetings periodically and as necessary to educate stakeholders about the program
  • Conduct and participate in partners Quarterly Business Reviews
  • Responsible for process mapping and re-engineering
  • Create and manage budgets for contracted services
  • Reimbursement experience
  • Ability to multi task, problem solve effectively while working in a team environment
  • Individual must possess and portray strong emotional resilience
  • Management experience, leadership skills, and ability to execute high level ideas on an individual basis
  • Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
  • Ability to handle sensitive information
  • Familiar with Buy and Bill reimbursement
  • Excellent oral and written communication skills
  • Reliable, conscientious and responsible
  • Able to manage time and balance priorities


Technical/Functional (Line) Expertise

  • Design reports using partners data to communicate business insights


  • Highly motivated, shows initiative, is proactive and able to work within a team
  • Ability to present in front of a group
  • Seeks ways of improving current systems, processes and structures
  • Identify opportunities to make improvements and proactively offer ideas for how to improve customer satisfaction and quality

Decision-making and Autonomy

  • Strong conflict management and resolution skills
  • Ability to structure and execute projects independently


  • Quickly focuses on the critical issues while prioritizing current work


  • Being brave to bring different ideas that may be different from current practice and operates from a framework of possibility


  • Maintain and enhance multiple vendors with complex business models


  • Bachelor s Degree required
  • 5+ years of experience in relationship management or project management role, or a related field is required, preferably in a regulated industry
  • Proficiency in all Microsoft products is required
  • Experience in Patient Services, Procurement, Market Access and HUB management services are a plus
  • CRM and/or ERP experience, including requirements for external data feeds/integration and associated reporting
  • Excellent verbal and written communication skills

Understanding and proficiency in data analysis and reporting are a plus


  • 401(k) with company match and Annual Retirement Contribution Plan
  • Tuition reimbursement Company match of charitable contributions
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs

Empowering Our People to Shine

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No Phone Calls or Recruiters Please.

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

EEO is the Law -

EEO is the Law Supplement -

Pay Transparency Policy -

Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

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* If a direct employer requests that you go to their web site and complete your application there in order to be
  considered, please do so. Applications for all positions are subject to each employer's specific requirements.