As an internal communications manager, you can expect your role to typically involve some or all of the following:
- Plan, edit and write content for a variety of internal communications mediums, such as newsletters, digital screens and regular email bulletins. Keep clients abreast of progress and answer their questions.
- Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders.
- Draft messages or scripts from senior leaders for presentation to employees in written or spoken form.
- Ensure internal communications messages are consistent across all mediums and for different departments of the organization.
- Ensure internal communication messages are consistent with external communication messages.
- Respond to feedback from staff and adjust communications content accordingly.
- Advise senior executives of developments throughout the organization, either face to face or through regular written communication.
- Self-starter: Comfortable with taking the initiative and implementing new communications strategies and ideas across the organization.
- Writing skills: Excellent writing, editing and proofreading skills as well as the journalistic ability to source stories from employees.
- Interpersonal skills: Have strong interpersonal and relationship-building skills in order to work with cross-functional teams. You also need to possess the confidence to deal with senior executives and explain communication techniques to them.
- Creative skills: You need the creative ability to devise communication strategies Digital skills: Familiarity with information technology, especially digital and video means of communication.
- Technical Skills: Proficient in Microsoft Suite- Word, Excel, and PowerPoint.
- Change Management: To be comfortable and flexible in a fast-paced environment. Ability to understand the strategic vision and influence change across multiple audiences and through multi-channels.
A BA in journalism, communications, public relations or marketing is preferred.
Experience in a communications team, especially internal communication with experience writing for a variety of different audiences is desired.
- Plan, write and edit content for a variety of internal communications vehicles including but not limited to: email, newsletters, all-hands meetings, and digital signage.
- Create a seamless flow of information from top-down and bottom-up that results in team members receiving important information from leadership and leadership understanding needs of team members.
- Build and leverage employee feedback channels, monitor in real-time, and analyze data from regular surveys. Propose and apply best practices to extend reach and engagement, and improve delivery methods and frequency.
- Act as a trusted resource and develop strong relationships with colleagues at all levels. Build consensus across cross-functional teams and influence decision making with senior-level audiences to achieve business objectives.
- Bachelor s degree
- 5+ years dedicated experience in internal communications
- Exceptional written and verbal communication skills, with superb ability to translate ideas into clear, compelling messaging.
- Strong ability to build cross-functional relationships and influence without authority across all levels and functions.
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