Posted to MedZilla on 8/20/2019

Takeda Pharmaceuticals

US-MA, MDM Operations Analyst (USBU) SR0030545-MZ


MDM Operations Analyst (USBU)

Are you looking for a patient-focused company that will inspire you and support your career? If so, be empowered to take charge of your future at Takeda. Join us as an MDM Operations Analyst (USBU) in our Lexington, MA office.

Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. As an MDM Operations Analyst (USBU) working on the US Commercial Operations team, you will be empowered to manage the end-to-end master data customer and product maintenance processes within U.S. Commercial Operations., and a typical day will include:


  • The MDM Operations Analyst reports to the MDM and Data Governance Lead and is responsible for the end-to-end master data customer and product maintenance processes within U.S. Commercial Operations.
  • This person is responsible for MDM data quality, processes and business rules.
  • He/she will be responsible for working with the various business area leads to ensure cross-team processes are efficient and master data is consistent, accurate and compliant across applications.


35% Data Steward Team Management

  • Responsible for daily MDM data steward activities and management
  • Perform and delegate ad hoc customer and product master data requests
  • Lead MDM UAT testing

45% Operational Excellence

  • Responsible for defining MDM Standard Operating Procedures (SOPs) and Work Instructions (WIs)
  • Responsible for ensuring the accuracy and completeness of customer and product master data
  • Responsible for understanding the end-to-end processes for maintaining customer master and product data across business areas
  • Responsible for customer and product data harmonization across multiple sources

20% Cross-Functional Collaboration

  • Work closely with Commercial Ops Governance team and adhere to implemented principles and process standards
  • Work with IT to coordinate and define business user impacts of MDM application changes including resolving issues and planning for enhancements and upgrades
  • Assist in the definition of master data sourcing and services strategies including the evaluation of third-party data providers and services under the direction of the MDM and Data Governance Lead


  • Bachelor's degree in the field of computer science, information technology, engineering or business administration, Management Information Systems, Finance, Sciences or related area or equivalent experience
  • Advanced Degree preferred
  • 3+ years of work experience, Pharma related preferred
  • 2+ years of directly related Informatica MDM/IDD experience
  • One full cycle of an MDM implementation preferred
  • Has basic knowledge of Pharmaceutical Commercial business environment/operations
  • Informatica MDM / IDD experience required
  • Establishes good working relationships with business owners, and supporting the governance structure to ensure on-going data accuracy and completeness
  • Business acumen
  • Standard MS Office skill set including Excel, Visio, Power Point and Access
  • Experience with data structures, relations and processes
  • Strong background in technology and good numerical analytical ability
  • Intermediate in Microsoft Office applications, particularly MS Excel, Visio
  • Demonstrates competency in: understanding and correcting data discrepancies; reading and translating data models; data querying; identifying data anomalies and root cause analysis;
  • Strong knowledge of SQL and the ability to query relational databases; expert SQL on databases such as SQL Server and Oracle preferred
  • Excellent analytical, mathematical, and creative problem-solving skills
  • Customer and Product Data Harmonization decisions will directly affect Sales Operations, IT and the Field Force
  • Highly collaborative and influential role interacting with senior management and stakeholders from the BU s, sales force effectiveness counterparts, Sales Leadership, Global Commercial Operations, Global Data Management Peers, Commercial Technology Team (IT), consultants & vendors, etc.


  • 401(k) with company match and Annual Retirement Contribution Plan
  • Tuition reimbursement Company match of charitable contributions
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs

Empowering Our People to Shine

Learn more at

Takeda is an EEO employer of minorities, women, disabled, protected veterans, and considers qualified applicants with criminal histories in accordance with applicable laws. For more information, visit

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Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

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