Posted to MedZilla on 6/24/2018

PDI, Inc

US-PA, Hybrid Sales Representative - Yardley, PA pdi002217-MZ


The Hybrid (Inside+field-based) Sales Specialist (HSS)  is responsible for engaging Health Care Professionals in telephone conversations and live interactions to promote assigned client product, maximize the product s selling potential and meet program and Client objectives. The HSS achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The HSS utilizes approved tools for product and program promotion and maintains a competent level of product, program and customer activity knowledge.  This position would average 20% travel nationally, including overnight, air and car travel for field activities, but requires flexibility in ability to travel, with potential of up to 40% in the field and the remainder on the phone.


Essential Duties/Responsibilities:

  • Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.

    • On behalf of Client, promote Client's product(s) via the telephone (outbound and/or inbound calls) and in person (field visits) by engaging assigned HCP targets in in-depth program discussions to attain individual, territory and company goals for sales, market share, etc.

    • Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.

    • Create and implement business plans to achieve territory and business sales goals.

    • Maintain call productivity and metrics that are required by program.

    • In preparation for field activities when deployed to assigned territory or as part of vacancy management coverage:

      • Coordinate and align a strategic field call plan with the client field sales manager prior to deployed into vacant territory.

      • One week prior to field deployment, call identified HCP targets to introduce themselves and set appointments.

  • Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging, and effectively use approved promotional aids.

  • Maintain thorough knowledge of Client product(s) and program.

  • Verify and complete required data entry in Publicis Health CRM systems, such as details of the target s responses and any follow-through actions.

  • Listen and respond appropriately to customer needs and questions.

  • Communicate with the District Manager, team members and Publicis Health Client Services on project s progress, as required.

  • While in the field, manage promotional budget.

  • Create and maintain a positive impression with client and client s customers.

  • Prepare reports for management as needed.

  • Fully comply with all laws, regulations and Publicis Health Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.

  • Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable.

  • Other projects as assigned by the manager.

  • Must be able to travel within the assigned US region (or another region as part of vacancy management coverage) for field sales activities up to 40% as required by the program.

Education and Experience:


  • Bachelor s degree.

  • 1-3 years of previous sales experience in a business to business (B2B), or medical device, or Pharmaceutical industry.

  • Flexibility to cover multiple shifts as needed

  • Average of 30% travel nationally with a max of 50%  


  • Account and territory management experience.


Knowledge, Skills and Abilities:

  • Excellent verbal, written and interpersonal communication skills.

  • Clear, articulate and grammatically sound speech, professional demeanor and excellent phone manner and communication skills.

  • Strong focus on providing customers with superior support and service.

  • Ability to learn, understand and communicate complex information over the telephone.

  • Strong rapport building skills and active listening skills.

  • Excellent selling, closing, persuasion and presentation skills.

  • Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments.

  • Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.

  • Must be self-motivated and disciplined.

  • Good organizational and planning skills, strong attention to detail and accuracy.

  • Ability to work independently and as a team member.

  • Flexibility and ability to handle multiple tasks simultaneously.

  • Must be able to deal with people at all levels inside and outside of the company.

  • Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook.

  • Must be able to successfully complete client trainings in their entirety (home study and live training) and meet all training expectations in order to proceed to servicing client s customers within the parameters of the program.

  • Must be able to participate in teleconference and live National, regional and district meetings and training sessions and represent client at National and/or local conventions when requested.

  • Must be able to drive to and around customer offices within the assigned region, during field sales activities, and hold a valid driver s license.


About Us

At Touchpoint, a Publicis Health Company, our vision is to continuously aspire to design, develop, and deliver industry leading healthcare solutions that accelerate patient access to enable the best possible outcomes. Publicis Health and its business units specialize in the sales and promotion of pharmaceutical brands, services, and products through field and inside sales. 


Our Culture

When you join Touchpoint, you have the opportunity to work with and learn from leaders in the health care industry.  Our commitment to a team-oriented culture and value-based leadership model provides an environment where our employees can work to their full potential.  All opportunities with Publicis Health business units offer competitive compensation including a comprehensive medical benefits package, 401-k benefits, and the opportunity to grow with the nation's leader in healthcare sales. 


One of our goals is to continuously drive innovation through our people by creating an open, respectful, inclusive and trustworthy work environment.  We encourage and support equal employment opportunities for all associates and applicants for employment without regard to race, color, creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.  Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. We do not condone or tolerate an atmosphere of intimidation or harassment.



PHrequency, Publicis Health s full-service contact center, was awarded J.D. Power certification in January 2018 by providing An Outstanding Customer Service Experience as an Outsourcer for the Pharmaceutical live phone channel. J.D. Power s rigorous assessment process grants certification only to organizations dedicated to the highest level of customer satisfaction.


J.D. Power 2017 Certified Contact Center ProgramSM recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions.  For more information, visit


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