The Director, Vendor Management & Patient & Specialty Services (PSS) Program Effectiveness & Management is responsible for driving the overall effectiveness of the Patient & Specialty Services (PSS) organization by managing the vendor portfolio, planning and coordinating operational implementation across franchises, ensuring launch excellence across the portfolio and collaborating with the PSS analytics team to provide strategic business insights for monitoring and reporting.
Partner with Patient & Specialty Services Leadership to combine a strong understanding of impact assessment and evaluation with practical project and support program experience to translate patient & specialty services strategic plans into actionable and measurable support program tactics. Support the development, implementation, and monitoring of key performance indicators at both the brand program and enterprise level to summarize performance and proactively identify and recommend areas of concern/improvement.
Coordinate activities between Patient & Specialty Services, Brand Teams, and service delivery vendors to ensure successful execution and communication of initiatives.
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Bachelor s degree is required (preferably in Life Sciences, Pharmacy, or Business related discipline) Masters Degree preferred.
Fluent in English (oral and written)
4 or more years of pharmaceutical experience including 2 years of patient support/services
Specialty experience preferred Business Analysis, Sales, USMM experience preferred Strong ability to collaborate and work cross-functionally within a matrix environment.
Strong leadership, planning and organization, and problem solving and skills.
Excellent computer skills (specifically PowerPoint, Excel, Tableau)
Proven ability to collaborate cross-functionally within and across regional and HQ functions (e.g. Finance, Marketing, USMM)
High sense of urgency, knowledge of protocol in dealing with requests and issues; utmost confidentiality, when required
Experience with specialty products
Demonstrated experience analyzing complex situation and processes and effectively integrating and synthesizing the data to form a complete cohesive picture
Proven self-starter with high standards of excellence and an innovative mind
Strong interpersonal, communication, influencing and analytical skills
Demonstrated ability to synthesize information to develop recommendations, and ability to persuade / influence organization pursuit of recommended path
Experience in vendor management
Ability to manage multiple projects and consistently meet deadlines
Change management and project management experience
The position will require long hours, and ability to work under tight dead-lines
Demonstrated ability to self-start and proactively initiate
Exceptional time management, planning, organizational and influencing skills
Travel-Up to 50%
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