US-NJ, Sales Training Manager - Respiratory 225865BR-MZ
Sales Training Manager - Respiratory
US GEN MED
East Hanover, NJ
A global healthcare leader, Novartis has one of the most exciting product pipelines in the industry today. It is a pipeline of innovative medicines brought to life by diverse, talented, performance driven people. All of this makes us one of the most rewarding employers in our field. We're committed to peak performance, improving the quality of life, and embracing and leveraging diverse backgrounds, cultures and talents to achieve competitive advantage.
Responsible for the development and delivery of product and clinical training curriculum and assessments as well as confirming Field Associates are effectively trained on relevant selling skills that reflect the needs in the current market environment as well as ensuring alignment with brand-based needs/requirements. Training Managers will ensure Field Associates are effectively trained on product and clinical knowledge that reflect the needs of marketing, medical, legal, and compliance requirements via pre and post training program metrics and pull through activities. The Training Managers will partner with the Franchises, PLS Business Partner, Marketing and Sales teams, and HQ Training in the development and implementation of learning solutions and materials across the core Sales competencies, to ensure strong Product Knowledge and Selling and Influencing, from fundamental to thought leader competency.
Lead the development and execution of the Product, Clinical, and Skills Training Curriculum for assigned brand(s).
Ensure quality delivery of training by partnering with Marketing, Sales, MDs and ABLs to develop and pull through the training strategy in the field using a variety of tactics (live and virtual facilitation, Train the Trainers, Peer-based teaching, etc) and technologies.
Partner with brand teams to ensure selling messages are effectively conveyed. Must be able to effectively respond to changes in brand labelling, sales campaigns and materials, competitor activity and market events to provide continued reinforcement of product training.
Lead development of District Planning or National Sales Meeting presentations / resources and execute in conjunction with the Brand teams. Ensure materials are up to date and MAP approved per Novartis policy.
Partner with the marketing teams and Training Lead to embed product training into New Hire Training curriculum, including the design, production, implementation, coordination and evaluation of all product/clinical skills training activities relating to new hire training workshops. Ensure materials are up to date & MAP approved per Novartis policy.
Selling skills training Identify opportunities to improve on the Field Associates implementation of the Novartis sales approach. Consistently pull through the Novartis sales approach in all training materials developed, inclusive of new hire, DPM or NSM, and on-going training.
On-going training Constantly stay attuned with field training needs; development and implementation of training activities, and completion of on-going assessment. Lead and participate in the development of on-going training (all formats) for reps regarding ways to effectively enhance their product/clinical knowledge, product selling messages, and selling skills.
Identify opportunities for enhancements, customization and applying key learnings to increase business outcomes in areas including: 1) Advanced product/clinical skills training, 2) continuous product/clinical training & assessments, 3) Product certification requirements, 4) Selling skills, 5) Benchmarking excellence, and 6) Identifying & implementing best practices.
Create innovative training solutions to include materials in multi-media formats and invest in continuous improvement of training materials and processes.
Develop and maintain ownership of KPI tracking/reporting progress on the implementation of the Product/Clinical training strategy and curriculum
Ensure Franchise field associates maintain annual product certification on priority Franchise brands, and partner with PLS Business partners to ensure all field associates are properly trained and certified on promoted products as deployed.
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Bachelor s Degree required
3+ years of pharmaceutical experience (preferred) - Experience could be across any combination of the following:
1. Sales representative
2. Sales training experience
Strong product/disease state knowledge and experience; agility to learn multiple disease states/products
Presentation and platform skills, including ability to communicate in small and large settings
Strong Communication (oral/written) & Interpersonal skills
Brand strategy, tactics understanding
Partnering Skills (brand, medical, vendors etc)
Knowledge of field/sales force
Administrative management skills - planning, organization, operational decision making and analysis.
Demonstrated experience in working with others to achieve organizational objectives including the ability to anticipate and adapt, own and or/work group tactics to support changing business needs
Proven ability to manage multiple projects and be accountable for individual & department results
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