Posted to MedZilla on 11/24/2017

Touchpoint Solutions

US-PA, Customer Service Representative tou013934-MZ


Customer Service Representative
Position Summary: 
The Customer Service Representative (CSR) for this program will specifically be responsible for assisting in profiling target HCP offices and doing investigation type work to ensure we have correct contact information, such as phone numbers, address, key contact information, etc.
Essential Duties/Responsibilities:
  • On behalf of Client, deliver scripted messages via outbound telephone calls to approved targets around office profiling activities
  • Verify and complete required data entry in CRM systems, such as details of the target s responses and any follow-through actions.
  • Listen and respond appropriately to customer needs and questions.
  • Create and maintain a positive impression with customers and client.
  • Fully comply with all laws, regulations and Publicis Health Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.
Education and Experience:
  • High school diploma or GED.
  • 1+ years of experience in a customer service and/or sales, preferably in inside sales, contact center, B2B or retail sales.
  • Technology experience including the use of a computer and phone system simultaneously to provide customer with information and to capture information in CRM system.
  • Associate s or Bachelor s degree.
Knowledge, Skills and Abilities:
  • Excellent verbal, written and interpersonal communication skills.
  • Clear, articulate and grammatically sound speech and professional phone manner.
  • Strong focus on providing customers with superior support and service.
  • Ability to learn, understand and communicate information over the telephone.
  • Strong rapport building skills and active listening skills.
  • Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments.
  • Self-motivated and disciplined.
  • Good organizational and planning skills, strong attention to detail and accuracy.
  • Ability to work independently and as a team member.
  • Flexibility and ability to handle multiple tasks simultaneously.
  • Must be able to deal with people at all levels inside and outside of the company.
  • Demonstrated technical aptitude, good typing skills and working proficiency in Microsoft Word, Excel, and Outlook.
  • Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client s customers within the parameters of the program.
Company Overview
Publicis Touchpoint Solutions provides best-in-class commercialization, clinical, and consulting solutions to life sciences and healthcare companies helping them to grow their brands. Touchpoint is a member of the Publicis Healthcare Communications Group, the largest health-oriented agency network worldwide, and part of Publicis Groupe, the 3rdlargest communications group worldwide and the leader in digital and interactive communication with activities spanning 108 countries on five continents and employing more than 63,000 professionals.
Touchpoint is committed to hiring top talent employees who are passionate about contributing to the overall improvement of healthcare. We consider our people to be our greatest asset and recognize that attracting and retaining top talent is essential to our success. The company seeks to hire employees who are seeking a career destination and Touchpoint is committed to creating an environment where our employees can.
  • Do meaningful work and be their best everyday
  • Continue to grow and develop their careers through diverse experiences
  • Work in an environment that is professionally challenging and personally rewarding
  • Be successful and have fun
Touchpoint is a recognized industry leader. For the past seven consecutive years, a member of the company s executive leadership has been recognized as a PharmaVOICE100 (of the most inspiring leaders in the industry). Touchpoint was honored as the Supplier Company of the Year at the 2011 PM360 Trailblazer Awards. Touchpoint s Contact Center was awarded the 2014 Best Outsourced Provider runner-up by the Contact Center and Customer Care Industry Professional Network (CCNG) a cross-industry contact center association and named a 2014 Innovator by PM360 magazine.
Touchpoint Solutions offers competitive compensation, an incentive plan, 401-K benefits, comprehensive benefits package and the opportunity to grow with the nation s leader in healthcare sales. 

If you have a desire to make a difference by contributing to the healthcare field, we want to hear from you. 
Touchpoint Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
We appreciate your interest in our company, however; only qualified candidates will be contacted.

Please visit our website at


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