US-PA, Inside Sales Representative - Yardley, PA tou013753-MZ
The Inside Sales Specialist (ISS) is responsible for engaging HCPs in telephone conversations to promote assigned messages and meet program and Client objectives. The ISS will work with office coordinators to identify appropriate patients and to help the referral and processing of specialty pharmacy paperwork. The ISS utilizes approved tools for product and program promotion and maintains a competent level of product, program and customer activity knowledge.
Manage daily call activity according to defined expectations
o On behalf of Client, promote Client's messages via outbound telephone calls by engaging assigned targets in discussions to attain individual, territory and company goals for the program
o Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.
o Create and implement business plans to achieve territory and business sales goals.
o Maintain call productivity and metrics that are required by program.
Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging.
Maintain thorough knowledge of Client product(s) and program.
Verify and complete required data entry in Touchpoint CRM systems, such as details of the target s responses and any follow-through actions.
Listen and respond appropriately to customer needs and questions.
Communicate with the District Manager, team members and Touchpoint Client Services on project s progress, as required.
Create and maintain a positive impression with client and client s customers.
Prepare reports for management as needed.
Fully comply with all laws, regulations and Publicis Touchpoint Solutions Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.
Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable.
Perform special projects and assignments as directed by the District Manager.
Education, Knowledge and Experience:
Bachelor s degree required.
2-5 years of experience in a customer service and/or sales required, preferably in inside sales, contact center, B2B or retail sales environment.
Pharmaceutical experience preferred.
Vaccines and/or Pediatrics experience is a plus
Qualifications, Skills and Abilities:
Excellent verbal, written and interpersonal communication skills.
Clear, articulate and grammatically sound speech and professional phone manner.
Strong focus on providing customers with superior support and service.
Ability to learn, understand and communicate complex information over the telephone.
Strong rapport building skills and active listening skills.
Excellent selling, closing, persuasion and presentation skills.
Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments.
Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
Must be self-motivated and disciplined.
Good organizational and planning skills, strong attention to detail and accuracy.
Ability to work independently and as a team member.
Flexibility and ability to handle multiple tasks simultaneously.
Must be able to deal with people at all levels inside and outside of the company.
Demonstrated technical aptitude, good typing skills and working proficiency in Microsoft Word, Excel, and Outlook.
Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client s customers within the parameters of the program.
Publicis Touchpoint Solutions provides best-in-class commercialization, clinical, and consulting solutions to life sciences and healthcare companies helping them to grow their brands. Touchpoint is a member of the Publicis Healthcare Communications Group, the largest health-oriented agency network worldwide, and part of Publicis Groupe, the 3rdlargest communications group worldwide and the leader in digital and interactive communication with activities spanning 108 countries on five continents and employing more than 63,000 professionals.
Touchpoint is committed to hiring top talent employees who are passionate about contributing to the overall improvement of healthcare. We consider our people to be our greatest asset and recognize that attracting and retaining top talent is essential to our success. The company seeks to hire employees who are seeking a career destination and Touchpoint is committed to creating an environment where our employees can.
Do meaningful work and be their best everyday
Continue to grow and develop their careers through diverse experiences
Work in an environment that is professionally challenging and personally rewarding
Be successful and have fun
Touchpoint is a recognized industry leader. For the past seven consecutive years, a member of the company s executive leadership has been recognized as a PharmaVOICE100 (of the most inspiring leaders in the industry). Touchpoint was honored as the Supplier Company of the Year at the 2011 PM360 Trailblazer Awards. Touchpoint s Contact Center was awarded the 2014 Best Outsourced Provider runner-up by the Contact Center and Customer Care Industry Professional Network (CCNG) a cross-industry contact center association and named a 2014 Innovator by PM360 magazine.
Touchpoint Solutions offers competitive compensation, an incentive plan,
401-K benefits, comprehensive benefits package and the opportunity to grow with
the nation s leader in healthcare sales.
We appreciate your interest in our company, however; only qualified candidates will be contacted.
We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Publicis Touchpoint Solutions maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Publicis Touchpoint Solutions has facilities. EOE Minorities/Females/Protected Veterans/Disabled.
Please visit our website at touchpointsolutions.com