Posted to MedZilla on 8/21/2017

Touchpoint Solutions

US-PA, Inside Sales Representative - Hamilton, NJ tou013720-MZ


Inside Sales Representative for Health Care Industry

The role of an Inside Sales Representative will initiate outbound sales calls to designated healthcare professionals across a variety of channels to educate and promote our clients brands, Boehringer Ingelheim for appropriate patient use. Maintain a current and competent level of knowledge on the program and customer activity.  Actively and effectively utilize all applicable tools for product promotion. This position is a full time position working out of Touchpoint Solutions Hamilton NJ offices.

Job Duties

  • Engage targeted audience in in-depth product discussions.
  • Verify and complete required data entry including details of the target s responses, notes and any follow through actions.
  • Profile and manage targeted list of healthcare professionals and provide value-added benefits in order to accomplish program initiatives.
  • Respond to inbound calls or inquires for follow up questions regarding program / product requests. Refer to appropriate department for follow up when appropriate.
  • Escalate and/or warm transfer calls to other departments when appropriate.
  • Maintain call productivity and metrics that are required by the company and the client.
  • Manage daily sales call activity to optimize time and maximize the achievement of sales objectives.
  • Listen and respond appropriately to customer needs and questions.
  • Demonstrate thorough knowledge of client product program and ensure clear, concise and accurate communication of product information with target audiences using proper terminology.
  • Successfully complete client training and meet training expectations set by the client in order to proceed to servicing client s customers within the parameters of the program.
  • Prepare reports for management as needed.
  • Effectively and timely communicate with the District Manager and Client Services on project s progress.
  • Create and maintain a positive impression with client and client s customers.


  • BA/BS degree required
  • 1+ years of experience in a customer service and/or sales environment preferably in inside sales, contact center or retail sales environment.
  • Healthcare sales or Pharmaceutical Industry experience a plus but not required
  • Strong science background preferred (Cardiovascular)
  • Call center background or retail highly preferred.
  • Technology experience required to include use of a computer and phone system simultaneously to provide customers information.
  • Pharmaceutical Industry experience does help but is not required.
  • Flexibility to cover different shifts

Publicis Touchpoint Solutions (Touchpoint) designs and implements customized, cross-channel, healthcare sales, service, and communications teams to achieve our clients goals. From in-field to inside and from promotional to clinical, our centers-of-excellence include field sales and service, live video detailing, inside credentialed sales specialists, inside sales and service, clinical health educators, and medical science liaisons. Touchpoint provides the human touch to precision cross-channel messaging delivered at the right time and through the right channels to achieve maximum impact.






We offer a competitive annual salary, bonus, and full benefits.   


We appreciate your interest in our company, however; only qualified candidates will be contacted.  

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Publicis Touchpoint Solutions maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Publicis Touchpoint Solutions has facilities. EOE Minorities/Females/Protected Veterans/Disabled.



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