Posted to MedZilla on 4/25/2017

Touchpoint Solutions

US-PA, Client Services Manager tou012878-MZ


Publicis Touchpoint Solutions is currently seeking a Client Services Manager to join our team!


The Client Services Manager s (CSM) key responsibility is to work with the Client Services Director(s) to ensure that client contract deliverables are being met. The Manager works closely with the Director to plan, schedule and monitor project milestones for client support activities. This position will coordinate across Publicis Touchpoint Solutions and client departments to identify issues and implement corrective solutions. Client Services Managers schedule and facilitate appropriate meetings and events within projects, and work with operation and other departments within Publicis Touchpoint Solutions to assure that reporting needs are being met.


Publicis Touchpoint Solutions provides best-in-class commercialization, clinical, and consulting solutions to life sciences and healthcare companies helping them to grow their brands. Touchpoint is a member of the Publicis Healthcare Communications Group, the largest health-oriented agency network worldwide, and part of Publicis Groupe, the 3rd largest communications group worldwide and the leader in digital and interactive communication with activities spanning 108 countries on five continents and employing more than 63,000 professionals.

Touchpoint is committed to hiring top talent employees who are passionate about contributing to the overall improvement of healthcare. We consider our people to be our greatest asset and recognize that attracting and retaining top talent is essential to our success. The company seeks to hire employees who are seeking a career destination and Touchpoint is committed to creating an environment where our employees can:

  • Do meaningful work and be their best everyday
  • Continue to grow and develop their careers through diverse experiences
  • Work in an environment that is professionally challenging and personally rewarding
  • Be successful and have fun

Touchpoint is a recognized industry leader. For the past seven consecutive years, a member of the company s executive leadership has been recognized as a PharmaVOICE 100 (of the most inspiring leaders in the industry). Touchpoint was honored as the Supplier Company of the Year at the 2011 PM360 Trailblazer Awards. Touchpoint s Contact Center was awarded the 2014 Best Outsourced Provider runner-up by the Contact Center and Customer Care Industry Professional Network (CCNG) a cross-industry contact center association and named a 2014 Innovator by PM360 magazine






Job Responsibilities 

  • Assists Client Services Directors with daily project management responsibilities, ensuring each assigned client project flows smoothly through each required Publicis Touchpoint Solutions department from inception to completion
  • Develops procedures to assure that assigned client s contract deliverables
  • Establishes and maintains effective communications with other Publicis Touchpoint Solutions departments as well as the client
  • Works with Publicis Touchpoint Solutions departments and vendors: IT, Help Desk, Asset Management, Analytics and Sampling Compliance to make certain that each team is meeting the client s needs per contract specifications
  • Schedules meetings with appropriate Publicis Touchpoint Solutions and client staff to coordinate projects and impact a seamless, on-time project delivery
  • Assists Client Services Directors in schedule development, decisions, and recommendations to meet production goals for project completion
  • Monitors client satisfaction and works with appropriate teams to resolve issues and improve client satisfaction
  • Monitors and documents scope and quality issues for all assigned projects
  • Tracks and ensures receipt of materials from client
  • Works internally to develop and monitor quality of management reports and tools which measure key contract metrics such as rep productivity, sample distribution, bonus and contest results
  • Creates project/production timelines that correlate with clients to ensure project success
  • Sets up production plans and works with internal departments to define required resources for any new client projects such as new product additions or sales force realignments
  • Completes special projects as assigned
  • Overnight travel as required


  • Bachelor s Degree required
  • Experience working in the pharmaceutical/biotech industry. Experience within Sales, Client Services or Marketing departments a plus.
  • Must have experience in project management, including schedule development, coordination and management.

If you have a proven record of success and the desire to have a positive impact in the healthcare field, we want to hear from you. .  

Publicis Touchpoint Solutions is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be contacted.   

Please visit our website at


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