Posted to MedZilla on 11/13/2019

Takeda Pharmaceuticals

US-MA, Medical Information Team Lead - Gastroenterology SR0041233-MZ



  • As subject matter expert on the therapeutic area and medical information best practices, the Medical Information Team Lead defines and drives the standard content plan to fulfill unsolicited medical requests, based on the medical strategy, customer needs and compliance requirements
  • Management of complex inquiries through the second line escalation process
  • The Medical Information Team Lead will ensure the dissemination of medical information insights to the internal stakeholders, as appropriate
  • Oversight of Medical Information call center service provider


  • Act as therapeutic area and / or geographic lead for the region
  • Act as point of contact for key regional stakeholders within therapeutic area of responsibility
  • Ensure appropriate, quality and timely responses to requests for medical information in designated region for therapeutic and / or geographic area of responsibility
  • Support novel channels for dissemination of medical information
  • Support identification and contracting of medical information providers
  • Manage and oversee medical information providers
  • Develop and implement medical information support materials in coordination with Global Medical Teams and Medical Communications
  • Ensure reporting of potential adverse events and product issues to appropriate teams


Technical/Functional (Line) Expertise

Act as therapeutic area lead for the region:

  • Develop annual medical information content plans for the region within therapeutic area of responsibility
  • Execute medical information standard content plan for the region within therapeutic area of responsibility
  • Ensures consistency and accuracy of responses provided across the region within therapeutic area of responsibility
  • Act as point of contact for key regional stakeholders within therapeutic area of responsibility

Ensure appropriate, quality and timely responses to Medical Information requests:

  • Internally or in collaboration with Medical Communications and Global Medical Teams, develop and ensure communication of timely, accurate responses to unique and escalated inquires
  • Coordinate with Global Medical Teams to define and develop medical information materials (e.g. Standard Response Letters, Frequently Asked
  • Monitor performance against medical information key performance indicators
  • Support Medical Information monitoring and reporting
  • Manage medical information providers
  • Collaborate with Regional team members to define medical information system and vendor requirements
  • Manage contracting and compliant delivery of vendor services, including call center setup and implementation, ongoing training and reporting
  • Implement novel channels for dissemination of medical information
  • Support implementation of novel MedInfo channels


  • Focus on accountability and ownership constantly challenging oneself to take responsibility for continuous performance improvement and operational excellence
  • Ability to take leadership role in cross-regional and cross-functional projects

Decision-making and Autonomy

  • Ability to seek diverse input from multiple constituents and stakeholders to drive innovative solutions
  • Ability to incorporate feedback and ensure decisions are made swiftly to yield flawless execution
  • Accountable for designing and implementing vision and strategy for designated scope


  • Position is accountable to Head of Medical Information for the designated region
  • Internal: Global Medical Teams, International Medical Affairs, Publications and Medical Communications, Medical Systems, Regulatory, Compliance, Legal, Pharmacovigilance/Safety, Technical Operations
  • External: Strategic vendor partners


  • Good written and verbal communication abilities, including scientific writing
  • Strong attention to detail
  • Strong scientific acumen
  • Good business acumen including budget and resource planning and management
  • Unquestionable ethics
  • Management of approved budget
  • Management of medical information vendor(s)
  • Definition and development of Medical Information materials in alignment with Global Medical Team and regional requirements
  • Position will be supported by a Medical Information Manager or Specialist in some geographies


  • A medical or scientific degree is required
  • 8-10 years of related work experience
  • >4 years of experience in the biopharmaceutical industry, preferably within a matrix structure is required
  • >4 years of experience within medical affairs, clinical research or PV/safety roles (e.g. Medical Information, Medical Communications, Pharmacovigilance/Safety)
  • Experience leading teams is preferred
  • Experience managing vendors and complex projects is required
  • Good knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines


  • Availability to travel approximately 10% of time
  • Availability to participate in early or late meetings/teleconferences

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

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