Posted to MedZilla on 9/22/2019

Takeda Pharmaceuticals

US-MA, GMA KOL Engagement Solutions Lead SR0039828-MZ



  • Enable Takeda s Chief Medical Office department to execute optimal global Key Opinion Leaders engagement strategies by leveraging best-in-class system solutions.
  • Deliver innovative ways to plan and execute KOL engagements and new types of external facing services benefiting KOLs using technology.
  • Drive decision-making and KOL engagement strategies via relevant data science initiatives.


  • Define and execute a KOL Engagement technology roadmap in collaboration with Medical Franchise teams, MSL Excellence, IT and vendors.
  • Ensure adoption of KOL Engagement solutions and provide continuous improvements to solutions and associated processes.
  • Drive the delivery of KPIs, metrics and other forms of analytics supporting CMO s KOL Engagement strategy.
  • Drive initiatives in collaboration with Regional Medical teams to ensure efficient and relevant exchange of data and information supporting KOL engagement activities at the Global, Regional and Local levels.
  • Monitor technology advancements, software vendors offering and CRM best practices to recommend innovative relevant solutions to deliver new internal or external services supporting KOL engagement activities.
  • Collaborate with other GMA Solutions & Analytics team members to identify and execute cross-functional projects supporting CMO s objectives related to KOL Engagement, Knowledge Management or other CMO functions.
  • Identify and organize acquisition of relevant sources of HCP data to enrich KOL profiles. Perform required analysis to monitor data quality and support KOL classification needs.


  • Technical/Functional (Line) Expertise
  • Strong understanding of KOL Engagement strategies and tactics, external facing Medical Affairs activities, and relevant Compliance and Regulatory requirements applicable to this area.
  • Ability to translate business challenges or questions into analytical approaches, in order to deliver responses using analytics. Ability to translate these analytical needs for technical resources.
  • Understand CRM capabilities and limitations, evaluate their relevance to CMO and KOL Engagement, articulate functional requirements and communicate them to technical resources.


  • Define a vision around KOL Engagement that would distinguish Takeda from its competitors and demonstrate our ability to innovate and truly understand our external stakeholders needs.
  • Drive the definiftion and execution of roadmaps by proactively identifying opportunities for new solutions, for enhancements to existing capabilities, for any type of initiative that improve adoption of systems, and by recommending new types of solutions or services related to KOL engagement and relationship management.
  • Be able to enroll other team members, stakeholders from other functions/regions around your vision and incorporate feedback, to deliver compelling business cases supporting your vision.
  • Decision-making and Autonomy
  • Expected to define a vision and roadmap, and recommend options, solutions, process improvements and analytics in complete autonomy.
  • Ability to seek diverse input from multiple constituents and stakeholders to drive innovative solutions.
  • Ability to incorporate feedback and ensure decisions are made swiftly to yield flawless execution.
  • Decision-making authority when it comes to prioritization of work and allocation of supporting resources.


  • Franchise Medical Heads and their teams, MSL Excellence Head, Regional Medical partners: collaborate on KOL Engagement strategy from a solutions and analytics perspective.
  • IT and system vendors: articulate requirements, monitor quality of service, request visibility on project progress/roadmap, collaborate on identifying solutions.
  • GMA Solutions & Analytics peers: collaborate on cross-functional projects, cross-training, exchange of best practices and methodologies.
  • Other Medical Functions colleagues: collaborate on relevant initiatives or seek their input for activities requiring their involvement.


  • Continuous learning around relevant business practices and technologies to identify opportunities for innovation in the area that you support.
  • Develop concepts for innovative solutions, design and execute pilots.
  • Learn about Data Science to identify potential applicability to the area that you support.
  • Recommend best practices or innovative ideas to improve your team s operating model, projects execution, collaboration with other stakeholder.


  • Global role interacting with colleagues from multiple regions, with various business or technical backgrounds and expertise.
  • Interactions with other functions outside of Chief Medical Office (Compliance, Legal, Commercial, Clinical ) to address cross-functional needs.
  • Scope of solutions and analytics delivered would include all Medical Franchises.
  • Potentially various types of technologies involved (CRM, Content Management, Web )
  • Opportunities for applying advanced analytics.


  • Previous Medical Affairs experience in either a KOL-facing role or a technology-related role
  • Analytical skills (problem solving, business process analysis, process mapping
  • Project management skills
  • Patience, diplomacy and listening skills
  • Experience working on global initiatives with colleagues of diverse cultures and expertise
  • Curiosity and constant willingness to learn and grow in new areas of expertise
  • Written and oral communication skills (frequent presentations, interactions with all levels of hierarchy, with various geographical areas


  • 5+ years experience
  • Bachelor's degree

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

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