US-MA, MDM Operations Analyst SR0030545-MZ
The MDM Operations Analyst reports to the MDM and Data Governance Lead and is responsible for the end-to-end master data customer and product maintenance processes within U.S. Commercial Operations. This person is responsible for MDM data quality, processes and business rules. He/she will be responsible for working with the various business area leads to ensure cross-team processes are efficient and master data is consistent, accurate and compliant across applications. Data Steward Team Management Responsible for daily MDM data steward activities Perform ad hoc customer and product master data requests Lead MDM UAT testing Operational Excellence Lead and support key MDM projects, aligned to business stekholder needs Responsible for defining MDM Standard Operating Procedures (SOPs) and Work Instructions (WIs) Responsible for ensuring the accuracy and completeness of customer and product master data Responsible for understanding the end-to-end processes for maintaining customer master and product data across business areas Responsible for customer and product data harmonization across multiple sources Cross-Functional Collaboration Work closely with Commercial Ops Governance team and adhere to implemented principles and process standards Work with IT to coordinate and define business user impacts of MDM application changes including resolving issues and planning for enhancements and upgrades Assist in the definition of master data sourcing and services strategies including the evaluation of third party data providers and services under the direction of the MDM/Data Governance Manager Education and Experience Requirements Bachelor's degree in the field of computer science, information technology, engineering or business administration, Management Information Systems, Finance, Sciences or related area or equivalent experience Advanced Degree preferred 1+ years of work experience, Pharma related preferred Informatica MDM/IDD experience preferred One full cycle of an MDM implementation preferred Has basic knowledge of Pharmaceutical Commercial business environment/operations Key Skills, Abilities, and Competencies Establishes good working relationships with business owners, and supporting the governance structure to ensure on-going data accuracy and completeness Business acumen Standard MS Office skill set including Excel, Visio, Power Point and Access Experience with data structures, relations and processes Strong background in technology and good numerical analytical ability Intermediate in Microsoft Office applications, particularly MS Excel, Visio Demonstrates competency in: understanding and correcting data discrepancies; reading and translating data models; data querying; identifying data anomalies and root cause analysis Knowledge of SQL and the ability to query relational databases preferred Complexity and Problem Solving Excellent analytical, mathematical, and creative problem-solving skills Customer and Product Data Harmonization decisions will directly affect Sales Operations, IT and the Field Force Internal and External Contacts Highly collaborative and influential role interacting with senior management and stakeholders from the BU s, sales force effectiveness counterparts, Sales Leadership, Global Commercial Operations, Global Data Management Peers, Commercial Technology Team (IT), consultants & vendors, etc.
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