Posted to MedZilla on 10/13/2019

Takeda Pharmaceuticals

US-MA, Associate Director, Multichannel Marketing Strategy and Operations R0011975-MZ


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Job Description

Title:Associate Director, Multi Channel Marketing Strategy & Operations

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as an Associate Director, Multi Channel Marketing Strategy & Operations in our Cambridge, MA office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

As an Associate Director working on the Multi Channel Marketing Strategy & Operations team, you will be empowered to drive innovation and customer experience.


At Takeda, we share the belief that the speed of change will never be as slow as it is today. Innovative technologies continue to disrupt every sector of business - from transportation to banking, to everyday activities like buying a cup of coffee. Healthcare is no different, and with our efforts to transform our commercial model and build capabilities to keep pace with the speed of change, Takeda is uniquely positioned to participate in this disruption rather than simply react. This individual will help shape and implement the strategic marketing vision for the Neuroscience commercial organization and will therefore lead the implementation of a commercial model focused on creating unique and truly delightful experiences for our customers.


  • Lead a team comprised of internal and external cross functional colleagues in developing a three-year roadmap, with a focus on delivering best in class experiences for our customers.
  • Responsible for developing a process for onboarding and creating resources available throughout the development journey of our new team members.
  • Leverage Design Thinking methodology to develop customer-focused experience maps and use cases, where novel platforms and technology can then be applied to create delightful experiences for our customers.
  • Identify a set of consistent standards to be held constant throughout the Multi Channel Marketing organization that enable the team to fully realize the benefit of a centralized function.
  • Continually monitor the external environment to identify the next generation of Multi Channel Capabilities and tools such as artificial intelligence and technology embedded within virtual assistants that will enable the organization to anticipate areas for pilot and investment.
  • Partner with the Commercial Analytics and Insights organization to develop a best in case application of algorithms and intelligence derived from our 360 degree understanding of the customer.
  • Responsibility for investment and trade-off decisions across the entire budget for the Multi Channel Marketing organization.
  • Partner with leadership to facilitate meetings within the Multi Channel Marketing organization and develop our story to share with cross-functional colleagues and leadership.


  • Extensive experience in digital strategy, digital platforms, design thinking, and marketing execution
  • Understand CRM management, Veeva, and the interworkings between sales and marketing
  • Look for new innovative ideas in the external environment that deliver exceptional experiences for customers
  • Experience in distilling complex ideas to specific use cases that are simple, clear, actionable, and exciting
  • Demonstrated ability to lead and influence without authority across a wide range of disciplines


  • Bachelor s Degree
  • 8 years experience with increasing responsibilities in marketing or related commercial function
  • Healthcare related experience or digital experience in consumer packaged goods, financial services, digital agency, or other industries.
  • 3 years experience with digital, managing interactive and/or relationship marketing strategies
  • Understanding of the brand strategy development process
  • Budget ownership experience preferred
  • Strong communication and presentation skills
  • Experience with conflict resolution


  • 6 years experience with digital, managing interactive and/or relationship marketing tactics
  • Work experience outside the US
  • Brand management/leadership experience
  • Formal training/certification in design thinking
  • Deep project management experience


  • None required


  • Able to sit for long periods at a desk
  • Able to read and review large quantities of printed material or online material


  • Travel to internal and external meetings including overnights and weekends will be required, estimated up to 15% travel.


  • 401(k) with company match and Annual Retirement Contribution Plan
  • Tuition reimbursement Company match of charitable contributions
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs

Empowering Our People to Shine

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Boston, MA

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