Posted to MedZilla on 4/29/2017

Takeda Pharmaceuticals

US-MN, ITIO Infrastructure Site Engineer 1700416-MZ


More than 30,000 Takeda employees working in more than 70 countries are committed to improving quality of life for patients, who remain at the center of everything we do. Takeda Pharmaceutical Company Limited is a global, research and development-driven organization working internally and with external partners to translate science into life-changing medicines. Takeda focuses on the core therapeutic areas of oncology, gastroenterology, central nervous system and providing vaccines that address the most important infectious diseases. Novel products, especially in oncology and gastroenterology, as well as our presence in emerging markets, fuel our growth.
While Takeda is enjoying tremendous growth as an emerging global leader in the pharmaceutical industry, we remain ever mindful of our commitment to serve people worldwide by striving toward better health through leading innovation in medicine. In short, we are a passionate team doing important work that impacts patients lives. If you are driven to create better health and a brighter future, join us!
  • Serve as IT expert for the service provided by the team
  • Develop standards and work instructions that support those standards
  • Coordinate and manage operational and maintenance tasks for IT services in area of responsibility
  • Specify operations requirements with the service provider and test and deploy new services in accordance with the service catalog
  • Verify service delivery of the service provider


  • Responsible for planning, managing, monitoring and continuous improvement of the activities within the area of responsibility
  • Design and implement key performance metrics in order to improve functional efficiency
  • Deploy new service or changes in accordance with operations acceptance criteria
  • Responsible for operation of infrastructure components, provide 3rd level support
  • Solve or escalate incidents and operating level breaches and prepare operating level reports
  • Define infrastructure service requirements and operations acceptance criteria for service development projects and external providers
  • Leverage expert understanding of services provided to deliver high quality business solutions
  • Provide business and/or technology consulting support to customers and solution delivery partners
  • Mentor and provide guidance to Administrators and other Engineers
  • Leverage deep understanding of business and/or technology to proactively identify and prioritize solutions that drive business value
  • Manage and resolve complex issues and escalate them appropriately
  • Assure projects and/or activities follow all company and departmental policies, procedures, and standards
  • Develop and manage relationships with key customers and vendors
  • Scope of the position: Manufacturing Facility

  • Support the Brooklyn Park manufacturing facility by taking action on incident or service request tickets for computer, server and network environments.
  • Provide technical support for hardware devices which reside within a Data Center environment: servers, networks, storage and cabling
  • Provide deskside technical support to users of computer software and hardware running the Windows operating system.
  • Perform Rack and Stack for various IT equipment when required on a day-to--day basis.
  • Responsible for assisting with all Information Technology projects and repairs throughout the manufacturing facility.
  • Works with Service Desk and Level 2 staff as appropriate to determine and resolve problems received from clients.
  • Works with vendor support contacts to resolve technical problems with desktop computing, Data Center and network equipment.
  • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required.
  • Performs impact analysis of changes to functional specifics in the manufacturing facility.
  • Delivers solutions in accordance with Takeda system development life-cycle, policies, and ITIL guidelines.
  • Ensures services are delivered in accordance with all applicable compliance requirements, e.g. JSOX, GxP
  • Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
  • Works with Network Team in evaluating network performance issues including availability, utilization, throughput and latency; planning and executing the selection, installation, configuration, and testing of equipment;
  • Assist Tower lead in defining network policies and procedures; establishing connections and firewalls.
  • Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
  • Meets financial requirements by submitting information for budgets; monitoring expenses.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.




  • Bachelor s degree and five years IT experience, or, High School Diploma and nine years IT experience
  • Good understanding of existing systems and technologies
  • Good understanding of existing service levels
  • Experience in defining service levels
  • Strong experience in conducting change impact analysis
  • Experience in managing operational readiness requirements
  • Strong experience in service management processes with globally delivered IT services by sourcing providers
  • Experience in managing global suppliers and vendors
  • Experience in leading improvement activities, including planning, prioritizing and administrating work
  • Structured in communication and presentation to senior management and IT customers
  • Fluency in written and spoken English
  • 5+ years of IT work experience, which includes Data Center and Deskside support.

  • 3+ years experience as an administrator or technician in a mission-critical technology environment required.
  • Advanced knowledge of the operation, configuration, and troubleshooting of Windows computers and server platforms.
  • Solid knowledge of systems management tools, such as, but not limited to Microsoft SCCM and VMWare VSphere.
  • Solid knowledge of Cisco switches, routers and operating systems.
  • Solid knowledge of storage technologies using iSCSI, FC, or NFS.
  • Solid understanding of enterprise level networking and storage equipment
  • Understanding of TCP/IP requirements including troubleshooting basic TCP/IP related issues like identifying VLAN, ACL and port configurations (access vs. trunk).
  • Understanding of firewall requirements including troubleshooting basic firewall issues like identify port requirements, opened or blocked ports and NAT addressing.
  • Understanding of Active Directory concepts including Active Directory Trust relationships.
  • Understanding of Disaster Recovery concepts for recovering infrastructure and business applications.
  • Understanding of out-of-band/lights-out server communication methods, such as IPMI and serial console.
  • Expert troubleshooting and critical thinking skills to solve for issues in highly complex environments.
  • Proven ability to use independent judgment and work without supervision
    Perform under pressure within a time sensitive environment while managing multiple tasks simultaneously.
  • Creative problem solving skills with strong quantitative, analytical, and conceptual thinking skills.
  • Working with virtual teams located in different countries around the world, aligning and adapting different work, culture and communication styles.
  • Must be capable of lifting 35-50 lbs.
  • In-depth drug development experience
  • Experience with multi-national services
  • Good understanding of the pharmaceutical industry
  • Experience with Takeda operations
  • Experience with validated systems
  • Knowledge of:
    • GxP
    • Skill in:
    • Infrastructure services
    • ITIL
    • Operational vendor management
  • Access to transportation to attend meetings
  • Ability to fly to meetings regionally and globally


we are driven to improve people's lives

Takeda is an EEO employer of minorities, women, disabled, protected veterans. For more information, visit

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