Posted to MedZilla on 7/27/2017


Takeda Pharmaceuticals

Switzerland-, Customer Solution Specialist - Berne, Basel, Central Switzerland 1603199-MZ


 
 

Role Objective
  • Field based role responsible for leading and developing local customer relationships to protect and grow Takeda s business within compliance and legal requirements
  • Responsible for the active promotion of the priority products of the Primary Care setting (Calcimagon, Reflux portfolio) in the respective territory
  • Applies 360 customer segmentation ( based on current business, growth potential, behaviour, and channel preferences) in order to tailor interactions as part of an efficient multichannel approach
  • Generates and processes customer insights that inform strategic and tactical decisions
  • Reports into the Business Unit Director Primary Care

Territory: Berne / Basel/ Central Switzerland


Accountabilities
Therapy Area & Product Liaison
  • Deliver agreed strategy and all necessary tactics within the target group / target accounts in order to drive Takeda performance and manage the dialogue (across a variety of channels and interaction formats) with customers around our focus products. This includes delivering product and therapeutic knowledge and services, engaging prescribers, SD-physicians, and retail pharmacy staff not only F2F but also via other channels
  • Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies
  • Act as an ambassador for the Takeda brand, its vision and values that achieves patient focus at all levels of the business
Analysis and identification of customer needs:
  • Works in a proactive manner and with a customer-centric mindset, defined as listening to customers and finding solutions to their needs, also ensuring that in activities and outcomes the patient comes first
  • Recognizes needs, potential and opportunities at the individual customer level
  • Analyzes and reports interactions and response to information/services provided in order to inform an individualized multichannel plan per customer
  • Identifies and proactively reports actionable insights that can help improve Takeda s business
  • Covers top pharmacies to optimize business in close collaboration with Pharmacy and SD Contracting Manager
  • SD physicians: Maintains and expands business across the whole portfolio, applying the rebate policy provided by the Pharmacy and SD Contracting Manager
Commercial Excellence
  • Reports on progress and deviations to Business Unit Director
  • Conducts weekly reporting and analyzing and follow-up of activities in CRM system
  • Translates input given within ladder of adoption to plan customer interactions: Establish current status quo, consider what is needed to move the customer along to the next step or prevent from moving backwards
Communication & Cross-Functional Collaboration
  • Develops and maintains strong, effective and constructive relationships with external partners
  • Identifies and raises relevant issues and proposes potential solutions through the appropriate internal and external channels
  • Shares best practice, ideas and insights freely within the team
Key Capabilities:
  • Experience in pharma in-field roles is a pre-requisite
  • Understanding of the dynamics of the Primary Care market environment and the business model where the Portfolio is operating
  • Strong knowledge of the Swiss pharmaceutical market and healthcare system
  • Fluent in German and English, French of advantage
Customer Centricity:
  • Can come up with effective questions to uncover customer needs, recognises which needs are actionable and which are not
  • Adapts own style and content to customer
  • Tailors/chooses available resources so they correspond to customer needs
Agility:
  • Proactive management and ownership of customers and accounts
  • Looks for new ways to differentiate Takeda within key accounts by improving customer experience going beyond the standards that worked in the past (e.g. sponsoring, congresses)
  • Identifies risks, barriers and opportunities and viable solutions to solve problems e.g. ways to remove barriers
Business Acumen:
  • Demonstrates a sound understanding of relevant financials e.g. ability to understand sales trends and interpret market data, volume to counterbalance rebates, margins/profitability
  • Analyses all available data of own accord and draws conclusions on buying patterns, trends and opportunities
  • Shows a winning mentality e.g. confident issues can be overcome; strives to be the best and outperform competition
*LI-RL1-EUR
Schedule
Full-time

Please visit our website at takedajobs.com

 
 


* If a direct employer requests that you go to their web site and complete your application there in order to be
  considered, please do so. Applications for all positions are subject to each employer's specific requirements.