Posted to MedZilla on 2/16/2019

Syneos Health

US-NJ, Commercial Operations and Support Services Specialist 3555258-MZ



You re driven, resourceful, and above all else - remarkably smart.

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn t cut it you ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you re known for your good nature. You ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.


This role is multi-faceted and one that is client facing, field facing and the business lead from home office work stream leads. Working with all stakeholders for the decision process and solution implementation is critical to success and the results will have a direct effect on the pharmaceutical field sales force.

(Duties may include, but not limited to all or some of the following)

  • Ensure the operational and implementation processes for new commercial solutions are efficient, sustainable, mitigate risk, and optimize the financial investment for Syneos Health
  • Strategize with Syneos and pharmaceutical client Commercial Leaders to develop and implement operational tools, processes, and ways of working that enable delivery of results today and build a blueprint to leverage for future projects of similar scope
  • Assist stakeholders in evaluating and developing implementation and operational requirements for each contracted team to optimize efficiencies and effectiveness of outsourced teams or solutions
  • Seek continuous improvement to processes and systems that allow for sustainability with cross-functional teams
  • Partner with other supporting roles such as Project Managers and Client/Operational Support Managers to ensure project success
  • Partner with Finance and Business Development to connect the dots from contracting to finance and ultimately how it impacts pricing for the team
  • Act as first line of contact for Client partners and work-stream leads
  • Review and prioritize all work-stream deliverables
  • Manage high visibility projects directly as needed
  • Track resource utilization to properly align stakeholders to projects
  • Engage with clients to facilitate productive continuous improvement activities
  • Provide oversight for system migrations, new client implementations, client expansion projects, and new process implementations
  • Depending on scope and complexity of each project, need to coordinate (PM, OMs) and support the following deliverables: communication plan, resource plan, risk management plan, scope baseline, work breakdown structure, project schedule, cost management plan, quality management plan for each project assigned
  • Manage/compile insightful data if data collection is part of an initiated project
  • Hold periodic project status meetings with internal team and client
  • Ensure all project documentation is maintained in an aligned repository
  • Manage sign-off of key deliverables associated with initiated projects
  • Work closely with Domain leads and functional managers to drive project success
  • Have weekly 1:1 s with the Executive Director of Operations and Strategy
  • Provide Executive Director of Operations and Strategy with updates on timelines, deliverables and budgetary issues for each client project as they are initiated

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:


  • BA/BS or equivalent experience
  • Specific knowledge of pharmaceutical client business and operations
  • Polished and Positive attitude that is focused on results
  • Ability to lead cross-functional teams for high performance with experience in a pharmaceutical commercial operation
  • Knowledge of commercial operations functions and project-management
  • Professional and Courteous communication skills both verbal and written
  • Conflict resolution; skilled in troubleshooting, problem solving and continuous improvement
  • Client management experience
  • Excellent interpersonal skills with over the top initiative with a self-starter mindset
  • Detail oriented / analytical skills / Planning and organizational skills
  • 5+ years experience in a commercial operations/client services/project manager role

Full Syneos Health Selling Solutions benefits which include:

  • Generous paid time off and company paid holidays
  • Domestic Partner Coverage for: medical, dental, vision, and voluntary life insurance
  • Medical Cigna; Dental Delta Dental; Vision - EyeMed
  • Company Match 401K - $0.50 per dollar up to 9% of salary
  • Eligible to participate in Employee Stock Purchase Plan
  • Flexible Spending Accounts: Health Care and Dependent Care
  • Company-paid Basic Term Life Insurance at 2x base salary
  • Optional Supplemental Term Life Insurance (100% employee paid): for employee, spouse/domestic partner, and children.
  • Company-paid Short and Long Term Disability
  • Optional Supplemental Short and Long Term Disability (100% employee paid): employee only
  • Employee Assistance Program
  • Tuition reimbursement
  • Referral bonuses
  • Dedicated training and support
Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Created through the merger of two industry leading companies - INC Research and inVentiv Health - we bring together more than 23,000 clinical and commercial minds to create better, smarter, faster ways to get biopharmaceutical therapies to patients. Teaming with some of the most talented professionals in the industry, you'll gain exposure and work in a dynamic environment where you'll be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. Grow your career with a global company committed to shortening the distance from lab to life.

Make your work matter everywhere. Be a driving force in a rapidly evolving healthcare industry.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Vets/Disabled)

Please visit our website at


* If a direct employer requests that you go to their web site and complete your application there in order to be
  considered, please do so. Applications for all positions are subject to each employer's specific requirements.