US-NJ, Senior Vice President, Customer Contact Center 2861922-MZ
You're driven, resourceful, and above all else - remarkably smart.
You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn't cut it - you've got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you're known for your good nature. You'll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.
Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Created through the merger of two industry leading companies - INC Research and inVentiv Health - we bring together more than 21,000 clinical and commercial minds to create better, smarter, faster ways to get biopharmaceutical therapies to patients. Teaming with some of the most talented professionals in the industry, you'll gain exposure and work in a dynamic environment where you'll be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. Grow your career with a global company committed to shortening the distance from lab to life.
Syneos Health is the premier provider of outsourced consulting, clinical development, and commercialization services to the biopharmaceutical and healthcare industries. Our client roster consists of more than 350 leading pharmaceutical, biotech, life sciences and healthcare payer companies. Over the past decade, Syneos Health has committed itself to hiring and retaining the very best talent in the healthcare industry, those who have a single common characteristic: the desire and aptitude to succeed. We are focused on hiring the best candidates, those who possess unparalleled knowledge and experience as well as a passion for delivering exceptional ideas and service to our clients. In turn, Syneos Health provides an opportunity-rich environment where employees can grow as professionals in one of many disciplines and pursue long-term career goals throughout our worldwide network of locations.
The Senior Vice President, Customer Contact Center is responsible for the overarching customer service strategy, operations, development, and execution of all call center operations nationally. Additionally responsible for work force management and the management of the after- hours line and central night service, and EDI help desk. The position is accountable for assuring the meeting of all Performance Guarantees and Service Level Agreements and assuring customer and client satisfaction. This role is responsible for creating the vision and strategy for the Syneos Health Contact center.
Reporting directly to the Executive Vice President of Value, Access and Medical this position will be directly responsible for multiple service offerings of the following verticals; Sales, clinical, digital and virtual interactions. The Senior Vice President will also work closely with peers across all functions to drive opportunities for growth and improvements in operational processes. They will also be responsible to effectively leverage technology and business resources to achieve organization objectives and all customer contact initiatives.
Duties and Responsibilities:
Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:
Full Syneos Health benefits which include:
Make your work matter everywhere. Be a driving force in a rapidly evolving healthcare industry.
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Vets/Disabled)
Years Exp 11-15
Position Type/Category Corporate Management
Minimum Education Level Bachelor's Degree
Employment/Job Type Full Time
Employment Type Syneos Health position
Please visit our website at commercialcareers.syneoshealth.com