Posted to MedZilla on 7/25/2017


United States, Associate Manager Medical Information ME_CF_12696-MZ


A leading US biopharmaceutical organisation with a solid commercial portfolio of life-saving drugs within many therapy areas have a new Associate Manager Medical Information job opportunity at their offices in San Mateo, CA. The company has a growing pipeline of investigational drugs and approximately 5,000 employees in offices across four continents. Working under direction, the Associate Manager of Medical Information will respond, verbally and in written format, to medical inquiries from healthcare professionals, patients, and consumers (or, at a regional level, to medical affairs staff in affiliates and distributors in response to escalated, complex requests). 

Job Responsibilities:

  • Utilizing Standard Response Documents (SRDs) and custom responses (CRs) to provide scientifically balanced responses to external parties (healthcare providers and patients) or internal parties (affiliates and distributors) requesting medical or product information
  • Creating or updating SRDs
  • Researching and creating new scientific responses to unanticipated inquiries
  • Maintaining a record of all interactions via a relational database
  • Recognizing, obtaining pertinent data on, and accurately transmitting adverse events or product complaints to the appropriate internal departments
  • Evaluating drug compendia for accuracy, if applicable
  • Attending scientific conferences and answering questions at medical booths
  • Developing and communicating metrics for other internal departments
  • Reporting adverse events per Standard Operating Procedure
  • Leading internal and external QA processes which may include evaluating product inquiry reports, creating a system to solicit feedback, and ensuring consistency of responses
  • Interacting with affiliates and ensuring the proper triage of international queries
  • Leading the publication update of annual regulatory reports for marketed products, if applicable
  • Managing employees and/or small teams
  • Updates and ensures compliance to Medical Information standard work practices and operating procedures
  • Developing departmental strategic initiatives to address major activities within assigned therapeutic area (product launches, labelling updates, etc)
  • Developing and maintaining a deep knowledge of product, disease state and competitor knowledge for assigned therapeutic area
  • Critically reviewing, editing, and/or writing scientific documents such reimbursement dossiers, draft manuscripts, and slide sets Knowledge/Skills

Skills and Requirements:

  • Advanced scientific or medical degree (MD, PhD, PharmD, RN or equivalent) is preferred.
  • Minimum of 3 years of experience in healthcare, pharmaceutical, or medical communications field is required.
  • Excellent written, verbal and interpersonal communication skills
  • Knowledge of therapeutic areas
  • Strong organization and project planning skills
  • Ability to work well in multi-disciplinary teams
  • Ability to manage multiple projects in a fast-paced environment
  • Must have a strong attention to detail, excellent project management and problem-solving skills, and thinks creatively.
  • Ability to develop and maintain good working relationships with internal departments and external contacts
  • Strong attention to detail, excellent project management and problem-solving skills

To Apply:

Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable.
In case you have difficulty in applying or if you have any questions, please call Christopher Frank on +1 267 405 6996 or upload your resume on our website -
A full job description is available on request.
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