Patient Service Coordinator (PSC) is the primary field contact for Neuroscience patient services programs to HCPs and their staff, acting as the field arm of the patient services pod to mitigate roadblocks affecting patient journey and adherence to NS therapies. This role is multifaceted; the PSC works closely with other field roles (e.g., Sales Specialists, Strategic Account Managers, Reimbursement Managers and Case Managers), and coordinates with the Case Manager to both proactively and reactively ensure patient program success in the field.
Primary field interfacing for the NS patient services program include: live office visits for patient status updates, providing field intelligence to Hub Case Manager, HCP office staff disease state education, and injection device training. In addition, the PSC is responsible for coordinating and delivering resources and information to optimize the patient and physician experience for Multiple Sclerosis and Migraine therapies.
This position does not involve the practice of nursing. The role may occasionally interact with patients and caregivers in-person to educate around the disease process and product information to assist in understanding and managing their disease and/or treatment. It may also interact with patients virtually for the purposes of supplemental injection training. Novartis NS PSC must act in accordance with company guidelines and requirements.
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Bachelor s degree; Nursing Degree (RN, NP, PA) with licensure in state in which he/she resides; MS certification preferred
2+ years Pharmaceutical and Clinical Nursing experience
Ability to establish relationships, identify trends, and provide education
Must be able to travel; valid driver s license required
Experience with explaining complex clinical concepts and related processes to patients, HCPs, and office staff
Strong understanding of the Market Access Landscape, including specialty pharmacy processes
Understanding of patient privacy laws including HIPAA and similar state laws
Experience managing a territory or large number of stakeholders with conflicting interests and competing priorities
Ability to effectively communicate and prioritize activities to complete necessary tasks in accordance with territory/account plans
Strong presentation skills and experience with the Microsoft Office suite of service
Travel as required
Manage multiple strategic initiatives simultaneously and reprioritize where necessary
Collaborate effectively with team members and exhibit leadership
Possess project, time, and organizational management skills
Solution-oriented problem solving to ensure physician satisfaction
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