To conduct investigations into allegations of improper conduct/violation of Company policies and regulatory violations involving employees and/or customers or affiliates.
Conduct thorough, quality and timely Healthcare Compliance-related Investigations and consistently demonstrate appropriate confidentiality, integrity and sensitivity in handling all investigation matters.
Locate and gather information and conduct appropriate review and analysis of sensitive documents and electronic data, in order to assess, identify and analyze risk, misconduct and violations of policies.
Write clear and concise Investigative Findings Reports and articulate findings as necessary to respective stakeholders and review committees.
Support implementation of corrective action plans, process and procedures for communicating and reporting misconduct and other violations of Company policies
Provide guidance on policy and other related compliance matters and support
Provide input into development of processes and practices designed to increase investigative and compliance program awareness
Support the Risk Assessment Process and Auditing and Monitoring Teams as needed
Support development and implementation of Trainings, Communications and Working Practice Documents within the Risk Management Oversight Center of Excellence as needed.
Utilize case trends and metrics to proactively develop investigative and training strategies, programs and tools aimed at driving compliance awareness and reducing and preventing employee misconduct.
Key Performance Indicators:
Quality and completeness of Investigations and Report Writing
Positive Investigative Experience by those involved in the process (subject, witness, subject matter experts)
Ability to successfully manage multiple Investigations against tight deadlines
Ability to identify process gaps and collaborate across functions to remediate
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Education (minimum/desirable): Bachelor's Degree or equivalent 4-Year University degree required
Experience: >7 Years Internal investigations and/or Pharmaceutical industry investigative/compliance or related experience
Ability to develop investigation strategies and work closely with NPC s employment law attorneys to seek guidance as may be necessary.
Ability to navigate and move forward with very little or ambiguous information
Working knowledge of business processes and procedures (i.e., business acumen)
Working Knowledge of codes, laws and regulations which impact life sciences industry, i.e., PhRMA Code, OIG Guidance, Corporate Integrity Agreements
Ability to quickly learn source systems across to obtain data/information (e.g., Concur, Event Alliance, MAP, etc.)
Ability to analyze data/information to identify trends and/or outliers.
Interview skills: Ability to ask the right questions in order to obtain corroborating or unsupportive information to the reported allegation.
Leadership Behavioral Competencies:
Strong interpersonal, written and oral communication skills
Demonstrated ability to effectively interact and work collaboratively with multiple cross functional teams (HR, Compliance, Security, Legal, Field force, etc.)
Ability to maintain professional demeanor even when confronted with stressful and/or potentially adversarial situations
Ability to work in a matrixed environment
Excellent conflict management skills
Strong results orientation
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