To build and maintain efficient communication channels with our wholesaler partners, quickly resolve escalated chargeback issues and provide analytical support to the management team.
Process Learn and understand how to analyze and validate all chargeback & resubmission lines for our wholesaler partners. Work closely with and understand all components of contract administration and membership. Gain knowledge on all chargeback deductions and reconcile differences with our accounts receivable team. Become very familiar with our EDI functions and requirements.
Business Partnering - Collaborate with Membership, assigned Wholesaler, Contracting, GP, EDI, Project Owners, Accounts Receivable, and Customer Service to plan, prioritize, and review any chargeback-related issues, strategy, or projects. Participate in extended team meetings to foster relationships and provide early guidance and feedback of key initiatives upfront.
Communication/Team Building - Work closely and collaboratively with all Chargeback analysts including the Hyderabad associates. Maintain excellent communication with wholesalers to resolve chargeback errors associated with pricing, membership, eligibility, dating and claims data.
Quality Assurance Responsible for adhering to all company and departmental policies and procedures for Chargebacks and EDI functions. Conduct user testing of the Model N system as needed and coordinate with IT to implement EDI 844, 845 and 849 communications.
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
BA/BS degree or Equivalent 4-Year degree required
MBA a plus
Focus in Finance, Accounting, or Business Administration preferred.
Mastery of the English language (written and oral)
Experience in pharmaceutical/biotech industry preferred
Functional experience in chargeback adjudication, rebate processing, membership and contract administration preferred
Working knowledge of class of trade and customer identifiers
Understanding of pharmaceutical product discount contracts with various healthcare providers
Working knowledge and understanding of EDI a plus
Proficiency in computer applications, including Microsoft Office and Outlook
Proficiency with life science applications. Model N, Revitas and SAP a plus
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