US-IL, Manager, CV Field Capabilities - Midwest/Chicago 208894BR-MZ
Manager, CV Field Capabilities - Midwest/Chicago
US GEN MED
Cardiovascular and Metabolism
Accountable for the execution of regional coaching strategies and pull-through of national training initiatives that drives the sales capabilities of Field Associates in the Cardiovascular Business Unit. . The CV Field Capabilities Coach will align with the CVBU Regional Sales Leadership and HQ training and marketing teams and will be responsible to deliver capabilities-based coaching for Entresto sales specialists across an assigned geography. The CV Field Capabilities Coach will support the onboarding of new-hires and the ongoing development of tenured sales specialists to create positive customer interactions and ensure field associates success in a complex and evolving customer environment.
As a CV Field Capabilities Coach, this role will support regional field sales performance and will serve as a member of the regional leadership team via:
Driving learning transfer (pull through training and marketing initiatives)
Development of future talent
In-field Coaching: provide individual field coaching to drive performance and support the training needs of CV Specialists in an assigned geography:
Coach tenured CV Specialists to improve sales execution, to drive best practices and to identify local and regional skill gaps. This includes completion of field coaching reports.
Support the on-boarding and field transition of new-hires to increase impact and ac-celerate time to first customer interactions. This includes one-on-one coaching of new-hires during home study and live training classes as well as early field interac-tions with customers.
Work with assigned CV regional leadership teams to prioritize coaching needs, share key learnings and provide resources to support ABL field coaching excellence
Driving learning transfer: develop and expand the sales capabilities of CV Field Associates through the pull through and delivery of skills-based training programs:
Collaborate continuously with the HQ Training teams (Field Skills and CV Product Trainers) and CV regional field leadership to identify capabilities gaps. Ensure pull-through strategy and execution is consistent with national objectives (e.g. brand & skill strategy)...
Pull-through national CV clinical and skills-training initiatives at the local level in the field using a variety of tactics, resources and technology (live and virtual classrooms, area champions, ABL support tools etc.).
Conduct on-going gap assessments and utilize training measurement metrics to lev-erage results and inform/adjust the training strategy and curriculum as needed. Re-port on relevant metrics to measure business impact of all skills training programs.
Partner with Learning Technology to integrate the latest virtual learning resources and techniques to maximize learning effectiveness while minimizing disruption to field time.
Partner with Ethics and Compliance to integrate training resources which reinforce and strengthen adherence to relevant processes and procedures.
Work with Marketing and Sales to utilize current resources and identify new tools to improve field skills capabilities and meet customer needs.
Development of Future Talent: Mentor and develop future talent for the CVBU Field Capabili-ties Coaching team
Develop area training champions and identify strong candidates for development into training and management roles
Act as culture ambassador to invigorate the CV field teams
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Minimum Requirements (e.g. education, experience level, languages, physical demands of the position, etc.):
BA/BS Required; Advanced degree preferred
Fluent English (written and spoken)
Minimum 3-5 years of pharmaceutical sales experience (any combination of the following):
-Sales specialist/account manager
-Sales training (formal role or training responsibilities within current role)
-Area Business Leader
Presentation and platform skills, plus ability to communicate/facilitate group interactions with audiences ranging from field associates to senior leadership
Strong Communication (oral/written) & Interpersonal skills including peer coaching and influence
Understanding of CV Brand strategy and tactics
Demonstrated expertise in the sales competencies Strong clinical acumen with agility to learn multiple disease states/products
Knowledge of Adult Learning Principles and Coaching/Leadership models
Knowledge of field/sales force (key client knowledge)
Administrative management skills - planning, organization, operational decision making and analysis.
Creativity and innovation including experience in multiple learning technologies (virtual classrooms, learning platforms) and demonstrated innovation in virtual and live training techniques
Proven ability to manage multiple projects and be accountable for individual & department results
Ability to build relationships, collaborate and influence across a matrix organization
Demonstrated experience in working with others to achieve organizational objectives including the ability to anticipate and adapt, own and or/work group tactics to support changing business needs
Key Competencies Required:
Knowledge SME on Product Knowledge and Sales Competencies, most notably Selling & Influencing
Communication / Facilitation / Coaching
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