US-NJ, Product Trainer, Institutional 217278BR_1501852069-MZ
|Responsible for the development and delivery of product and clinical training curriculum and assessments as well as confirming Field Associates are effectively trained on relevant account management and selling skills that reflect the needs in the current market environment as well as ensuring alignment with brand-based needs/requirements. Product Trainers will ensure Field Associates are effectively trained on relevant product and clinical knowledge that reflect the needs of marketing, medical, legal, and compliance requirements via pre and post training program metrics and pull through activities. This role is also responsible for designing, developing, and conducting effective training for Managed Markets associates in areas related to contracting, distribution channels, and reimbursement. The Product Trainer will partner with the Franchises, Managed Markets, PLS Business Partner, Marketing and Sales teams, and Training Operations colleagues in the development and implementation of learning solutions and materials across the core Sales competencies and Account Manager competencies to ensure strong Product Knowledge, Customer Engagement, and Influencing, from fundamental to thought leader competency. |
Lead the development and execution of the Product, Clinical, and Skills Training Curriculum for assigned brand(s).
Ensure quality delivery of training by partnering with Marketing, Sales, MDs and Leadership to develop and pull through the training strategy in the field using a variety of tactics (live and virtual facilitation, Train the Trainers, Peer-based teaching, etc) and technologies.
Partner with brand teams to ensure selling messages are effectively conveyed. Must be able to effectively respond to changes in brand labeling, sales campaigns and materials, competitor activity and market events to provide continued reinforcement of product training.
Lead development of District Planning or National Sales Meeting presentations / resources and execute in conjunction with the Brand teams. Ensure materials are up to date and eMAP approved per Sandoz policy.
Partner with the marketing teams and Training Lead to embed product training into New Hire Training curriculum, including the design, production, implementation, coordination and evaluation of all product/clinical skills training activities relating to new hire training workshops. Ensure materials are up to date & eMAP approved per Sandoz policy.
Selling skills training – Identify opportunities to enhance the Field Associates implementation of Sandoz sales/engagement approach. Consistently pull through the Sandoz sales/engagement approach in all training materials developed, inclusive of new hire, commercial meetings, and on-going training.
On-going training – Constantly stay attuned with field training needs; development and implementation of training activities, and completion of on-going assessment. Lead and participate in the development of on-going training (all formats) for reps regarding ways to effectively enhance their product/clinical knowledge, product selling messages, and selling skills.
Identify opportunities for enhancements, customization and applying key learnings to increase business outcomes in areas including: 1) Advanced product/clinical skills training, 2) continuous product/clinical training & assessments, 3) Product certification requirements, 4) Selling skills, 5) Benchmarking excellence, and 6) Identifying & implementing best practices.
Create innovative training solutions to include materials in multi-media formats and invest in continuous improvement of training materials and processes.
Develop and maintain ownership of KPI tracking/reporting progress on the implementation of the Product/Clinical training strategy and curriculum
Ensure Franchise field associates’ maintain required product certification(s) for identified Franchise brands, and partner with PLS Business partners to ensure all field associates are properly trained and certified on promoted products as deployed.
Fluent in English - reading and writing
3+ years of pharmaceutical experience. Experience could be across any combination of the following:
1. Sales representative
2. Sales training experience
2+ years of Account Management experience (preferred)
Institutional sales experience (preferred)
Pharmaceutical training experience (strongly preferred)
Strong product/disease state knowledge and experience; agility to learn multiple disease states/products
Possess a strong understanding of Commercial payers, Medicare Part A/B/C/D plans and state Medicaid
Possess a strong understanding of product acquisition and distribution (“buy and bill”, specialty pharmacy) and reimbursement methods
Presentation and platform skills, including ability to communicate in small and large settings
Strong Communication (oral/written) & Interpersonal skills
Brand strategy, tactics understanding
Partnering Skills (brand, medical, vendors etc)
Knowledge of field/sales force
Administrative management skills - planning, organization, operational decision making and analysis.
Demonstrated experience in working with others to achieve organizational objectives including the ability to anticipate and adapt, own and or/work group tactics to support changing business needs
Proven ability to manage multiple projects and be accountable for individual & department results
Experience in working through ambiguous circumstances
Please visit our website at www.novartis.com